Is Pro Precision Painting properly insured?
Yes. Pro Precision Painting is an insured business. We also provide means for workman’s comp, should that ever be necessary.
What types of licensing or certification do you have?
Pro Precision Painting is lead certified through the Environmental Protection Agency.
Do you have references that I may contact personally?
We have list of references which you may download through contacting us. You may request our reference list HERE.
What type of guarantees do you provide?
Pro Precision Painting stands behind all of the work we provide. With your written estimate you will receive a limited 60-month warranty.
Do you give detailed estimates?
We do give provide detailed estimates. We can customize it to your specific needs. If you would like an estimate with detailed line items, we are happy to oblige.
Scheduling
Scheduling work can be exciting. That being said, we take the scheduling of your project seriously. Therefore, any/all work to be performed by Pro Precision Painting will not be entered to our production calendar without our 50% down payment for scheduling, purchase of materials and allocating of exact painting team.
What about Refunds?
In all our years of painting we have not given a single refund (which we believe says a great deal about our work). However, should there arise a need to provide a refund we are more than willing to set an appointment to discuss amicable terms for both parties.
We have the following provisions to our refund policy:
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- There is a 10% cancellation fee for all cancelled contracts in advance of scheduled work.
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- Should product have been purchased on your behalf, a receipt/s will be provided. Should there be tinted paint, please know, tinted paint is 100% no-refundable. If there are other items (Tape, drywall mud, etc.) that have been purchased as with the paint we can physically provide you the product.
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- Upon receipt of written request for a refund, Pro Precision Painting will financially refund the difference (less items #1 and #2) thirty (30) days from received request.
Can I review your contract up-front?
Our written estimate, with outlined details is as close to a contract as we come. Sometimes a typed and emailed bid for work will be necessary. In either case you have ample time to review both. All pricing, terms and conditions outlined in our estimate are good for 30 days after submission.
What type of payment is required to begin work?
We do not require a down payment for contract estimates less than $5,000. Any job contract estimate that is more than $5,000 we require a 50% down payment with the balance to be paid in full on final walk through.
What types of products do you use?
We have come to rely on Porter PPG paints and Sherwin Williams paints. They are the most popular and quality paints in our market place. However, we have used other brands and we are willing to use a customers preferred paint when necessary.
What control do I have over what products are selected and used in my home?
Our goal is always to do the best job and convert our customers into raving fans. If there is a product you would prefer to use or there is a certain type of paint such a low VOC (environment paint) simply let us know and we’re confident we can make it happen.
What level of control do I have over the scope of work done with my home?
You’re the customer, as such, we follow your lead. There has not been a request made of us that has ever been unreasonable. Per our bid and estimate we will outline the exact work you want finished. Should you have changes to the work as it progresses we will give a written change order and seek your written approval before proceeding further.
What time frame can I expect - and - what are your back up plans should work not get finished on time?
Before starting your work we always discuss timeframe for your work to be completed. There are occasions however when some work may take a little longer than expected. Should an unforeseen event occur we will make you aware of the situation immediately and discuss back up plan should our work be time sensitive.
What level of service can I expect after your work is completed?
At Pro Precision Painting when we finish your work we do a complete company walk-through with you as our customer to ensure you are 100% satisfied with our work. We take pride thoroughly cleaning the areas we work in, so there is never a workman’s mess for you to clean up. If we have missed something or an issue has come up from us overlooking something, let us know. We always stand behind our work with pride.
How will you protect my property and the valuable assets in my home?
We will treat your home and properties as we would treat our own, carefully and respectfully. Should you have a concern about a fragile items, pets, etc, please let us know in advance so we can take the proper provisions needed to protect what is dear to you.
What steps, past protecting my property, do you take to keep the job site clean and professional?
When starting the job we discuss a few things with you as our customer. One thing we designate is a spot or location where we can keep our tools and equipment. Together we decide on an area to protect your children, property or pets, as well as be out of the way of daily living. Simply because you’re getting your house painted doesn’t mean you have to live in chaos! Our goal is to make it as easy and comfortable for you and your family as possible – which includes a clean up and vacuum at the end of every day!
Are the people you hire to work employees or sub-contracted workers?
We have several Pro Precision Painting full-time employees of our own for regular monthly work. Yet, we do hire some subcontractors especially if there is a time sensitive job, or a project so large in scope, it requires additional staffing. The subcontracted workers we hire are a part of our team as they have proven to be up to our standards as people and painters. They are also covered by our Workens Comp Policy.
What measures do you take to make sure work is affordable?
As a result of our reputation, professional ethics and sheer volume of product our relationship with Porter Paints and Sherwin Williams delivers better pricing to us – which we forward to you. We provide the highest quality paint and are happy to pass the savings onto our customers. Secondly, the experienced and quality labor force we employ more than makes up for lost production in the field.
How can you educate me about the issues with lead paint?
Pro Precision Paintings founder Kyle McClaskey is the company certified expert on lead paint. Should you have any questions, you may contact Kyle directly HERE.
What type of education can you provide me as a consumer?
Painting is a craft we take seriously. We purpose ourselves to train and lead a very knowledgeable crew. The team we have assembled is eager to answer any questions you might have. Whether it’s a question about products, color, sheen or how long you need to wait before putting pictures back on your newly painted walls, always, feel free to ask.
FAQ didnt solve your problem?
Still interested in learning more about the St. Louis painting pros at Pro Precision Painting?
Here are several ways to contact us
Need Support?
We’d enjoy hearing from you directly! There are 3 unique ways to contact us:
Check The Top Forums
You may want to do additional research. Here are three quality forums to gain insight:
Email us with your inquiries to info@proprecisionpainting.com with the subject line “Questions” and we will respond within one business day to your email as best we can.
TELEPHONE
Call us at our work number (314-282-6080) Mon – Fri, 8AM – 6PM, with questions we both can answer from the field. We may respond quickly, however may need to do research on your particular subject and we commit to responding in a professional timely manner.
TEXT
Sending a text provides a written record of questions and can be forwarded most easily to our management, crews and suppliers. Please include your questions, contact information and best times to respond when contacting us through text. You may submit texts to 314-229-2493
PPP BLOG
Our very own blog is updated weekly with timely tips, designing ideas and more. You are more than welcome to search our articles which may be of benefit to you HERE.
PORTER PAINTS
Recognized as one of Americas leading paint suppliers the Tools and Tips section of the Porter Paints website is dedicated to answering your product and like-minded questions. The site answers paint, stain and many more questions. You can visit it HERE.
SHERWIN WILLIAMS
One of our top product suppliers, Sherwin Williams, provides customers with an answer to almost any question imaginable. You’re more than welcome to visit their customer site HERE. You’ll be surprised with the amount of answers to view.
